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By clicking the "Start Chat" button, you agree for your personal data provided via live chat to be processed by Trading Point of Financial Instruments UK Limited, as per the Company's Privacy Policy, which serves the purpose of you receiving assistance from our Customer Support Department.

If you do not give your consent to the above, you may alternatively contact us via the Members Area or at support.uk@trading.com.

All incoming and outgoing telephone conversations, as well as other electronic communications (including chat messages or emails) between you and us will be recorded and stored for quality monitoring, training and regulatory purposes.

Enter your details below. If you are an existing client, please provide your Account ID so that we can better support you.

What are Cookies?

We respect your privacy and we are committed to ensuring that you are adequately informed on how you can manage your cookies.

Cookies are small data files. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser.

Why are Cookies Useful?

We use functional cookies to analyse how visitors use our website, as well as track and improve our website’s performance and function. This allows us to provide a high-quality customer experience by quickly identifying and fixing any issues that may arise. For example, we might use cookies to keep track of which website pages are most popular and which method of linking between website pages is most effective. The latter also helps us to track if you were referred to us by another website and improve our future advertising campaigns.

Another use of cookies is to store your log in sessions, meaning that when you log in to the Members Area to deposit funds, a "session cookie" is set so that the website remembers that you have already logged in. If the website did not set this cookie, you will be asked for your login and password on each new page as you progress through the funding process.

In addition, functional cookies, for example, are used to allow us to remember your preferences and identify you as a user, ensure your information is secure and operate more reliably and efficiently. For example, cookies save you the trouble of typing in your username every time you access our trading platform, and recall your preferences, such as which language you wish to see when you log in.

Here is an overview of some of the functions our cookies provide us with:

  • Verifying your identity and detecting the country you are currently visiting from
  • Checking browser type and device
  • Tracking which site the user was referred from
  • Allowing third parties to customize content accordingly

Type of Cookies We Use

  • Functional cookies: These cookies are essential for the running of our website. Without these cookies our websites would not function properly. These are saved temporarily as login information and expire once the browser is closed.
  • Analytical cookies: The information provided by analytical cookies allows us to analyse patterns of visitor behaviour and we use that information to enhance the overall experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes. Behavioral cookies are similar to analytical and remember that you have visited a website and use that information to provide you with content which is tailored to your interests.
  • Promotional cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
  • Preferences cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

To change your cookie settings click here.

Domain Name Lifetime Description Type
.trading.com tradck_analytical 6 months The information provided by analytical cookies allows us to analyse patterns of visitor behaviour and we use that information to enhance the overall experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes. Behavioral cookies are similar to analytical and remember that you have visited a website and use that information to provide you with content which is tailored to your interests. functional
.trading.com tradck_functional 6 months These cookies are essential for the running of our website. Without these cookies our websites would not function properly. These are saved temporarily as login information and expire once the browser is closed. functional
.trading.com tradck_promotional 6 months These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. functional
.trading.com tradck_preferences 6 months Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. functional
.trading.com tradck_popupShown 6 months Used to hide cookie agreement for .trading.com sites. functional
.trading.com PHPSESSID 1 month Sessions for Members Area functional
Domain Name Lifetime Description Type
.trading.com _ga 24 months Google Analytics analytical
.trading.com _gid 1 day Google Analytics analytical
.trading.com AKA_A2 - Akamai functional
.trading.com __ar_v4 12 months Adroll: interest-based advertisements to show our ads on other websites promotional
.trading.com __adroll_fpc 60 months Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. promotional
.trading.com __adroll 13 months Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. promotional
.trading.com _gcl_au 3 months Adwords Conversion linker functional
.trading.com personalization_id 24 months Identify the user for our Twitter ads promotional
.trading.com _te_ - Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. promotional
‎.doubleclick.net test_cookie 1 day Used to check if the user's browser supports cookies promotional
.trading.com
‎.doubleclick.net
IDE 12 months Used by Google DoubleClick and are used to personalise advertisements shown to users based on previous visits to our website. promotional
‎adnxs.com anj 3 months Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. promotional
.bidswitch.net tuuid 12 months Registers whether or not the user has consented to the use of cookies. promotional
.bidswitch.net tuuid_lu 12 months Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. Cookie sent via Bidswitch on behalf of AdRoll. promotional
‎.openx.net i 12 months OpenX is an ad exchange network. Cookie sent via OpenX on behalf of AdRoll. promotional
.trading.com CookieConsent 12 months - functional
.facebook.com fr 3 months Facebook’s primary advertising cookie, used to deliver, measure, and improve the relevancy of ads. promotional
.trading.com _fbp 3 months Used by Facebook to Identify browsers for the purposes of providing advertising and site analytics services. promotional
.trading.com _dc_gtm_UA-141588260-1 1 day Used by Google Tag Manager to control the loading of a Google Analytics script tag. analytical

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses analytical cookies placed on your computer, to help the website analyze a user's use of the website. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by Google on their servers. Google may use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties, where required to do so by law, or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held. By using this website, you give your consent to Google to process data about you in the manner and for the purposes set out above.

Manage Cookies

You can delete cookies any time you want by using the settings in your web browser. You can also choose to disable cookies from your web browser, but this would mean that our website and other websites may not function properly if you do this, and as a result you may not be able to sign in. Further information on deleting or controlling cookies can be found at www.aboutcookies.org.

Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.

Additional Information

If you have any specific questions or concerns about cookies, please contact support.uk@trading.com.

We are committed to keeping your personal information safe. For more information on how we handle your data, please read our Privacy Policy.