Trading.com live chat

By clicking the "Start Chat" button, you agree for your personal data provided via live chat to be processed by Trading Point of Financial Instruments UK Limited, as per the Company's Privacy Policy, which serves the purpose of you receiving assistance from our Customer Support Department.

If you do not give your consent to the above, you may alternatively contact us via the Members Area or at support.uk@trading.com.

All incoming and outgoing telephone conversations, as well as other electronic communications (including chat messages or emails) between you and us will be recorded and stored for quality monitoring, training and regulatory purposes.

Enter your details below. If you are an existing client, please provide your Account ID so that we can better support you.

Trading.com License

FCA

Financial Conduct Authority
United Kingdom

Trading Point of Financial Instruments UK Limited operates under the trading name Trading.com and is authorised and regulated by the Financial Conduct Authority (FRN: 705428).


Safety of Client Funds

In the financial industry, the most essential requirement is the safety of clients’ funds. As a licensed and regulated financial institution we safeguard our business by adopting the below procedures:

  • Member of the Financial Services Compensation Scheme
  • Use an automated system for monitoring funds transactions and risk management for the sake of no negative balance, and thus protects clients from any losses bigger than their original investments
  • Apply multiple transaction methods for funds withdrawals and deposits that guarantee transfer security and clients’ privacy through Secure Socket Layer (SSL) technology
  • Embrace the investor protection measures described by the Markets in Financial Instruments Directive (MiFID)
  • Adopt clear procedures to categorize clients and assess their investment suitability for the sake of risk management
  • Follow a best execution policy for executing trading orders on terms most favorable to clients
  • Ensure trading transparency for its financial instruments by providing detailed information about trading conditions
  • Collaborate with multiple liquidity providers to keep spreads as tight as possible and strive for optimal prices at all times
  • Follow a no re-quotes and no extra commissions policy that could negatively affect clients’ investments